SUCCESS STORY

9% cost base reduction

Cost base reduction at a UK coffee shop chain

  • Delivering sustainable value through collaboration and procurement insights

Outcomes

category savings

9% cost base reduction across 35 spend areas

supplier savings

15%+ saved by replacing long-term consumables supplier

smarter sourcing

E-auctions and market testing introduced to drive value

long-term impact

Built a performance platform to support future growth

BACKGROUND

Our client is one of the UK’s most popular coffee shop chains, with c.650 stores nationwide. 

The company’s new managing director engaged Procure4 to provide the procurement team with added capacity and expertise to reduce costs – fast.

the challenge

With a small and overstretched procurement function, the chain faced the challenge of delivering significant cost reductions without compromising its supplier relationships or well-established brand standards. The business had little previous experience with external consultants, so gaining trust and buy-in across teams was essential. Resistance to change and the need for a collaborative, stakeholder-friendly approach added further complexity

SOLUTION

Procure4 combined deep category expertise with a collaborative, stakeholder-first approach to identify opportunities, align decision-makers, and implement sustainable changes across key spend areas.

  • Acted as an extension of the in-house team to build trust and credibility
  • Engaged stakeholders early to reduce resistance and gain buy-in
  • Tested market options and introduced E-auctions to improve value
  • Worked with incumbent suppliers to identify service and cost improvements
  • Delivered structured implementation plans to ensure smooth transition

P4104

The Procure4 team was a pleasure to work with from the start to the end of this project.

A natural extension of our team, they quickly built strong relationships across all levels and functions to deliver significant cost reduction. They achieved this with huge integrity, and, most importantly, our culture and customers were always front of mind.

UK Finance Director

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