SUCCESS STORY
A 35% cost saving from merchant acquisition
- A high-street fashion retailer with a turnover of around £150m.
our impact
Payment processing can be a complex area given the various different fee structures and layers. For EBIT this is a specialist area and we have built huge insight with our payments experts regularly tendering to all the major providers across merchant acquiring, gateway and fraud screening.
The combination of internal expertise and experience in running multiple, retail focused tenders means EBIT has unique insight and benchmark data. We look beyond just headline pricing and solutions to deliver the best operational solution and customer experience. The devil is truly in the detail and understanding all the various elements of this specialist area.
the Business challenge
Our Approach
EBIT facilitated the transition from two incumbents to a new, full-stack service provider
The real success was the cross-functional working during a period of global crisis
Managing to maintain focus and momentum on what was traditionally a very low-profile focus area within the company, to reduce costs, but also enhance service, quality and ways of working to the benefit of all parties
Balancing erratic client needs with a rapidly changing supply situation