SUCCESS STORY
Delivered £1.5M in short-term benefits
Rebuilding Capability, Confidence, and Culture at a Leading UK Hotel Group
- Aligning people, processes and purpose to strengthen the business from within
Outcomes
£1.5M benefits
From rapid procurement and cost optimisation
£20M+ savings pipeline
Identified via strategic spend planning
£255M spend under management
Including £126M previously uncontrolled
133 supplier contracts digitised
Centralised in a new database
Projected from improved procurement control & coverage
BACKGROUND
A leading UK hotel group faced a critical breakdown in its commercial operations. The procurement and supply chain function had become disconnected from the rest of the business.
the challenge
The client had deep-rooted issues across people, processes, and performance. The commercial team had become siloed and mistrusted. Key functions avoided engaging with procurement entirely, operating independently and inconsistently. There was no shared understanding of purpose or process and no credible leadership in place to turn things around.
SOLUTION
Addressing this needed more than a restructure; it was a full turnaround. Cultural repair, stakeholder re-engagement, and day-to-day operational delivery had to run in parallel. FourCentric deployed two distinct but interconnected teams of specialists from across its group, each with a clear remit, united under a shared goal.
An agile, board-level maturity assessment led by 4C Associates reviewed key operational and commercial processes linked to the long-term strategy and immediate needs. This created a collaborative, dual-track intervention: EBIT stepped in to stabilise daily operations, while 4C Associates continued to lead the strategy and structural redesign of the commercial function, restoring capability and trust from the ground up.
FC102